# How to put a disputed voucher on hold in CloudSuite Industrial

In CloudSuite Industrial, keep the voucher out of the Generate Automatic Payments with a note on what is disputed and who is chasing. Tell the vendor in writing and record the debit memo when it arrives.

Putting a disputed bill on hold means stopping it from being paid while you sort out the problem with the supplier.

## The CloudSuite Industrial way

Where to find it: Vendors form > Payment Hold

1. Open Vendors, select the Payment Hold tab, click Payment Hold and give a reason from the Payment Hold Reasons form
2. Or leave the voucher at Failed authorization status so it does not post

## Limits in CloudSuite Industrial

- Payment hold is per vendor, not per voucher

## The Pulsify way

1. Forward the invoice to Pulsify. It flags price and quantity differences against the PO and possible duplicates.
2. If you disagree with the bill, reject it with a reason. The reason is saved with the bill.
3. When the corrected invoice or credit note arrives, forward it and approve it.

Pulsify connects to CloudSuite Industrial. We set up the connection for you.

What Pulsify does not do here:

- Pulsify does not have a dispute status or a hold on payment.
- Payment runs happen in CloudSuite Industrial.

## Common mistakes

- Holding the whole vendor when only one voucher is disputed. It stops all their payments.
- Forgetting to release the vendor hold after the dispute is settled.

## Common questions

### Can I hold just one voucher?

Payment hold is per vendor, not per voucher. To keep one voucher from posting, leave it at Failed authorization status.

### How do I hold a vendor?

Open Vendors, select the Payment Hold tab, click Payment Hold and give a reason from the Payment Hold Reasons form.

### Where do hold reasons come from?

From the Payment Hold Reasons form.

### Does Pulsify have a hold status?

No. You can reject with a reason in Pulsify. Keep the bill out of payment runs in your accounting system.

## Sources

- https://docs.infor.com/csi/9.00.x/en-us/useradminlist/csi_Procurement_User_Guide_42987.pdf
- https://docs.infor.com/csi/9.00.x/en-us/useradminlist/csi_Financials_User_Guide_42982.pdf
- https://docs.infor.com/csi/9.01.x/en-us/useradminlist/csbi_9.01.x_financials_user_op_sl_en-us_50331.pdf

Source: https://www.pulsify.tech/how-to/put-a-disputed-bill-on-hold-in-infor-cloudsuite-industrial/ (last checked 2026-10-19)