# How to put a disputed vendor bill on hold in NetSuite

Yes. Open the bill in Edit and tick the Payment Hold box. Make Payment is then unavailable and the bill does not show on the Bill Payments page. Add a memo and clear the box when the dispute ends.

Putting a disputed bill on hold means stopping it from being paid while you sort out the problem with the supplier.

## Before you start

- Permission: Bills (Edit)

## The NetSuite way

Where to find it: Transactions > Payables > Enter Bills > Payment Hold box

1. Open the bill in Edit.
2. Tick the Payment Hold box to mark it as a disputed bill.
3. Add a memo.
4. Clear the box when the dispute ends.

## Limits in NetSuite

- With the hold on, the Make Payment button is not available and the bill does not appear on the Bill Payments page.
- The Electronic Payment SuiteApp does not process payments with a hold.

## The Pulsify way

1. Forward the invoice to Pulsify. It flags price and quantity differences against the PO and possible duplicates.
2. If you disagree with the bill, reject it with a reason. The reason is saved with the bill.
3. When the corrected invoice or credit note arrives, forward it and approve it.

Pulsify connects to NetSuite. We set up the connection for you.

What Pulsify does not do here:

- Pulsify does not have a dispute status or a hold on payment.
- Payment runs happen in NetSuite.

## Common mistakes

- Writing the dispute in a memo and forgetting to tick Payment Hold.
- Forgetting to clear Payment Hold when the dispute ends, so the bill is never paid.

## Common questions

### How do I hold a disputed vendor bill?

Open the bill in Edit, tick the Payment Hold box and add a memo. Clear the box when the dispute ends.

### What does Payment Hold stop?

With the hold on, the Make Payment button is not available and the bill does not appear on the Bill Payments page.

### Does the hold stop electronic payments?

Yes. The Electronic Payment SuiteApp does not process payments with a hold.

### Does Pulsify have a hold status?

No. You can reject with a reason in Pulsify. Keep the bill out of payment runs in your accounting system.

## Sources

- https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/article_161968486146.html

Source: https://www.pulsify.tech/how-to/put-a-disputed-bill-on-hold-in-netsuite/ (last checked 2026-10-19)