# How to put a disputed bill on hold in Sage Intacct

In Sage Intacct, keep the bill out of the pay bills with a note on what is disputed and who is chasing. Tell the vendor in writing and record the AP adjustment when it arrives.

Putting a disputed bill on hold means stopping it from being paid while you sort out the problem with the supplier.

## Before you start

- Bills: List, View, Edit

## The Sage Intacct way

Where to find it: Accounts Payable > All > Bills > Edit > Transaction tab > Place this bill on hold

1. Go to Accounts Payable > All > Bills and select Edit on the bill.
2. On the Transaction tab tick Place this bill on hold.
3. Select Submit or Post.
4. To release, edit the bill, untick it and Submit or Post.

## Limits in Sage Intacct

- A Submitted bill must be recalled first. A Partially approved bill must be declined by the next approver.
- A bill Selected for payment must be returned to Posted first.
- A fully paid bill cannot be held. Partially paid bills can.

## The Pulsify way

1. Forward the invoice to Pulsify. It flags price and quantity differences against the PO and possible duplicates.
2. If you disagree with the bill, reject it with a reason. The reason is saved with the bill.
3. When the corrected invoice or credit note arrives, forward it and approve it.

Pulsify connects to Sage Intacct. We set up the connection for you.

What Pulsify does not do here:

- Pulsify does not have a dispute status or a hold on payment.
- Payment runs happen in Sage Intacct.

## Common mistakes

- Trying to hold a bill that is already Selected for payment.
- Leaving the hold on after the dispute is settled.

## Common questions

### How do I hold a disputed bill?

Edit the bill, tick Place this bill on hold on the Transaction tab and select Submit or Post. To release it, edit the bill, untick it and Submit or Post.

### What if the bill is already submitted?

A Submitted bill must be recalled first. A Partially approved bill must be declined by the next approver.

### Can I hold a bill I am paying?

A bill Selected for payment must be returned to Posted first. A fully paid bill cannot be held. Partially paid bills can.

### Does Pulsify have a hold status?

No. You can reject with a reason in Pulsify. Keep the bill out of payment runs in your accounting system.

## Sources

- https://www.intacct.com/ia/docs/en_US/help_action/Accounts_Payable/Bills/place-a-bill-on-hold.htm

Source: https://www.pulsify.tech/how-to/put-a-disputed-bill-on-hold-in-sage-intacct/ (last checked 2026-10-19)