Putting a disputed bill on hold means stopping it from being paid while you sort out the problem with the supplier.
The SYSPRO way
Where to find it: AP Invoice Posting > GL Distribution > Hold invoice
- Tick Hold invoice on the GL Distribution pane.
- Or use Hold in Payment Cycle Maintenance or AP Release Invoices to Pay by Review.
- After entering the GRN details and selecting GL Distribution, tick Hold invoice. That pane keeps Hold invoice, Transaction reference and Journal notation open for editing.
Limits in SYSPRO
- Hold is on or off.
- Hold invoice does not apply when the Manual check required option is on.
- You cannot enter manual check details for an invoice that is on hold, and you cannot post a credit note against it.
Good to know in SYSPRO
- The eSignature AP Invoice placed on hold controls who can hold.
- The eSignature AP Invoice placed on hold controls the Hold function in Payment Cycle Maintenance, AP Release Invoices to Pay by Review, AP Invoice Posting and AP Supplier Invoices.
- A credit note can only be posted once the hold is cleared, so plan the order: release the hold, post the credit, then let the invoice pay.
Words SYSPRO uses
- GRN. Goods received note. A record of stock received that has not yet been invoiced.
The Pulsify way
- Forward the invoice to Pulsify. It flags price and quantity differences against the PO and possible duplicates.
- If you disagree with the bill, reject it with a reason. The reason is saved with the bill.
- When the corrected invoice or credit note arrives, forward it and approve it.
Pulsify connects to SYSPRO. We set up the connection for you.
What Pulsify does not do here
- Pulsify does not have a dispute status or a hold on payment.
- Payment runs happen in SYSPRO.
Example in SYSPRO
Example Plumbing Supplies bills $3,300 including GST for 100 fittings at $30. Your order said $27.
| Line | Amount | Tagged to |
|---|---|---|
| Invoice posted with Hold invoice ticked | $3,300.00 | Held, not paid |
| Disputed price difference | $330.00 | Raised with supplier |
| Credit note once the hold is cleared | -$330.00 | Transaction type Credit note |
The invoice then pays at $2,970.00. A credit note cannot be posted while the invoice is still on hold.
Common mistakes
- Holding an invoice without keeping a note of the dispute elsewhere.
- Leaving the hold-invoice eSignature open to everyone.
More help
- How to put a disputed purchase invoice on hold in Business Central
- How to put a disputed bill on hold in MYOB Acumatica
- How to put a disputed purchase invoice on hold in Sage 200
- How to match a supplier invoice to a purchase order in SYSPRO
- How to apply a credit note to a supplier invoice in SYSPRO
- All SYSPRO how-to guides
- Pulsify setup guides
Sources
Last checked 2026-10-19. Confidence: confirmed.
Common questions
Where do I put an invoice on hold?
Tick Hold invoice on the GL Distribution pane in AP Invoice Posting. You can also use Hold in Payment Cycle Maintenance or AP Release Invoices to Pay by Review.
Can I record why it is on hold?
Hold is on or off.
Who can put an invoice on hold?
The eSignature AP Invoice placed on hold controls who can hold.
Does Pulsify have a hold status?
No. You can reject with a reason in Pulsify. Keep the bill out of payment runs in your accounting system.
Pulsify setup guides
Want this done for you?
Book a call to see how Pulsify handles supplier bills in SYSPRO.