HOW-TO

How to put a disputed supplier invoice on hold in IFS Cloud

Short answer

In IFS Cloud, keep the supplier invoice out of the payment proposal with a note on what is disputed and who is chasing. Tell the supplier in writing and record the credit note when it arrives.

Last checked

Putting a disputed bill on hold means stopping it from being paid while you sort out the problem with the supplier.

The IFS Cloud way

Where to find it: Manual Supplier Invoice > Installment Plan and Discounts > On Hold flag and Reason ID

  1. Open the invoice in Authorized or PartlyPaid status
  2. Set On Hold with a reason ID
  3. It is left out of payment selection

Limits in IFS Cloud

  • Supplier-level block is wider

The Pulsify way

  1. Forward the invoice to Pulsify. It flags price and quantity differences against the PO and possible duplicates.
  2. If you disagree with the bill, reject it with a reason. The reason is saved with the bill.
  3. When the corrected invoice or credit note arrives, forward it and approve it.

Pulsify connects to IFS Cloud. We set up the connection for you.

What Pulsify does not do here

  • Pulsify does not have a dispute status or a hold on payment.
  • Payment runs happen in IFS Cloud.

Common mistakes

  • Trying to hold an invoice that is not yet Authorized or PartlyPaid.
  • Using a supplier-level block when only one invoice is disputed.

More help

Sources

Last checked 2026-10-19. Confidence: partial.

Common questions

How do I hold one invoice?

Open the invoice in Authorized or PartlyPaid status in the Installment Plan and Discounts dialog on Manual Supplier Invoice. Set On Hold with a reason ID. IFS users report it is then left out of payment selection.

Which statuses allow it?

Authorized or PartlyPaid.

Is there a wider block?

Yes. A supplier-level block is wider than a hold on one invoice.

Does Pulsify have a hold status?

No. You can reject with a reason in Pulsify. Keep the bill out of payment runs in your accounting system.

Pulsify setup guides

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