Putting a disputed bill on hold means stopping it from being paid while you sort out the problem with the supplier.
Before you start
- Permission: Bills (Edit)
The NetSuite way
Where to find it: Transactions > Payables > Enter Bills > Payment Hold box
- Open the bill in Edit.
- Tick the Payment Hold box to mark it as a disputed bill.
- Add a memo.
- Clear the box when the dispute ends.
Limits in NetSuite
- With the hold on, the Make Payment button is not available and the bill does not appear on the Bill Payments page.
- The Electronic Payment SuiteApp does not process payments with a hold.
The Pulsify way
- Forward the invoice to Pulsify. It flags price and quantity differences against the PO and possible duplicates.
- If you disagree with the bill, reject it with a reason. The reason is saved with the bill.
- When the corrected invoice or credit note arrives, forward it and approve it.
Pulsify connects to NetSuite. We set up the connection for you.
What Pulsify does not do here
- Pulsify does not have a dispute status or a hold on payment.
- Payment runs happen in NetSuite.
Common mistakes
- Writing the dispute in a memo and forgetting to tick Payment Hold.
- Forgetting to clear Payment Hold when the dispute ends, so the bill is never paid.
More help
- How to put a disputed AP invoice on hold in Kinetic
- How to put a disputed supplier invoice on hold in IFS Cloud
- How to put a disputed voucher on hold in CloudSuite Industrial
- How to match a vendor bill to a purchase order in NetSuite
- How to apply a vendor credit to a vendor bill in NetSuite
- All NetSuite how-to guides
- Pulsify setup guides
Sources
Last checked 2026-10-19. Confidence: confirmed.
Common questions
How do I hold a disputed vendor bill?
Open the bill in Edit, tick the Payment Hold box and add a memo. Clear the box when the dispute ends.
What does Payment Hold stop?
With the hold on, the Make Payment button is not available and the bill does not appear on the Bill Payments page.
Does the hold stop electronic payments?
Yes. The Electronic Payment SuiteApp does not process payments with a hold.
Does Pulsify have a hold status?
No. You can reject with a reason in Pulsify. Keep the bill out of payment runs in your accounting system.
Pulsify setup guides
Want this done for you?
Book a call to see how Pulsify handles supplier bills in NetSuite.