Putting a disputed bill on hold means stopping it from being paid while you sort out the problem with the supplier.
Before you start
- Sage X3 Financials and Purchasing
- Function and site rights for the screen
The Sage X3 way
Where to find it: Supplier invoices > Status = Pending; Suppliers > Payment hold
- Set the invoice Status to Pending to stop it being posted.
- To stop payment, tick Payment hold on the supplier. Invoices from that supplier are left out of automatic payments.
- Alternatively lower the invoice Pay approval level so it is not approved for payment.
Limits in Sage X3
- Payment hold is on the supplier, not one invoice.
- Payment proposals skip items with an unknown payment approval status.
The Pulsify way
- Forward the invoice to Pulsify. It flags price and quantity differences against the PO and possible duplicates.
- If you disagree with the bill, reject it with a reason. The reason is saved with the bill.
- When the corrected invoice or credit note arrives, forward it and approve it.
Pulsify connects to Sage X3. We set up the connection for you.
What Pulsify does not do here
- Pulsify does not have a dispute status or a hold on payment.
- Payment runs happen in Sage X3.
Common mistakes
- Ticking Payment hold on the supplier when only one invoice is disputed.
- Forgetting to clear Pending status after the dispute is settled.
More help
- How to put a disputed AP invoice on hold in Kinetic
- How to put a disputed supplier invoice on hold in IFS Cloud
- How to put a disputed voucher on hold in CloudSuite Industrial
- How to match a purchase invoice to a purchase order in Sage X3
- How to apply a purchase credit memo to a purchase invoice in Sage X3
- All Sage X3 how-to guides
- Pulsify setup guides
Sources
Last checked 2026-10-19. Confidence: partial.
Common questions
How do I hold one invoice?
Set the invoice Status to Pending to stop it being posted. You can also lower the invoice Pay approval level so it is not approved for payment.
Can I hold payment for one invoice only?
Payment hold is on the supplier, not one invoice. Ticking it leaves that supplier's invoices out of automatic payments.
Why is an invoice missing from a payment proposal?
Payment proposals skip items with an unknown payment approval status.
Does Pulsify have a hold status?
No. You can reject with a reason in Pulsify. Keep the bill out of payment runs in your accounting system.
Pulsify setup guides
Want this done for you?
Book a call to see how Pulsify handles supplier bills in Sage X3.